Learning Hybrid Process Models From Events: Process Discovery Without Faking Confidence

Process discovery techniques return process models that are either formal (precisely describing the possible behaviors) or informal (merely a "picture" not allowing for any form of formal reasoning). Formal models are able to classify traces (i.e., sequences of events) as fitting or non-fitting. Most process mining approaches described in the literature produce such models. This is in stark contrast with the over 25 available commercial process mining tools that only discover informal process models that remain deliberately vague on the precise set of possible traces. There are two main reasons why vendors resort to such models: scalability and simplicity. In this paper, we propose to combine the best of both worlds: discovering hybrid process models that have formal and informal elements. As a proof of concept we present a discovery technique based on hybrid Petri nets. These models allow for formal reasoning, but also reveal information that cannot be captured in mainstream formal models. A novel discovery algorithm returning hybrid Petri nets has been implemented in ProM and has been applied to several real-life event logs. The results clearly demonstrate the advantages of remaining "vague" when there is not enough "evidence" in the data or standard modeling constructs do not "fit". Moreover, the approach is scalable enough to be incorporated in industrial-strength process mining tools.Comment: 25 pages, 12 figure

Conformance checking using activity and trace embeddings

Conformance checking describes process mining techniques used to compare an event log and a corresponding process model. In this paper, we propose an entirely new approach to conformance checking based on neural network-based embeddings. These embeddings are vector representations of every activity/task present in the model and log, obtained via act2vec, a Word2vec based model. Our novel conformance checking approach applies the Word Mover’s Distance to the activity embeddings of traces in order to measure fitness and precision. In addition, we investigate a more efficiently calculated lower bound of the former metric, i.e. the Iterative Constrained Transfers measure. An alternative method using trace2vec, a Doc2vec based model, to train and compare vector representations of the process instances themselves is also introduced. These methods are tested in different settings and compared to other conformance checking techniques, showing promising results

DeepAlign: Alignment-based Process Anomaly Correction using Recurrent Neural Networks

In this paper, we propose DeepAlign, a novel approach to multi-perspective process anomaly correction, based on recurrent neural networks and bidirectional beam search. At the core of the DeepAlign algorithm are two recurrent neural networks trained to predict the next event. One is reading sequences of process executions from left to right, while the other is reading the sequences from right to left. By combining the predictive capabilities of both neural networks, we show that it is possible to calculate sequence alignments, which are used to detect and correct anomalies. DeepAlign utilizes the case-level and event-level attributes to closely model the decisions within a process. We evaluate the performance of our approach on an elaborate data corpus of 252 realistic synthetic event logs and compare it to three state-of-the-art conformance checking methods. DeepAlign produces better corrections than the rest of the field reaching an overall $F_1$ score of $0.9572$ across all datasets, whereas the best comparable state-of-the-art method reaches $0.6411$

A recursive paradigm for aligning observed behavior of large structured process models

The alignment of observed and modeled behavior is a crucial problem in process mining, since it opens the door for conformance checking and enhancement of process models. The state of the art techniques for the computation of alignments rely on a full exploration of the combination of the model state space and the observed behavior (an event log), which hampers their applicability for large instances. This paper presents a fresh view to the alignment problem: the computation of alignments is casted as the resolution of Integer Linear Programming models, where the user can decide the granularity of the alignment steps. Moreover, a novel recursive strategy is used to split the problem into small pieces, exponentially reducing the complexity of the ILP models to be solved. The contributions of this paper represent a promising alternative to fight the inherent complexity of computing alignments for large instances.Peer ReviewedPostprint (author's final draft

Discovering duplicate tasks in transition systems for the simplification of process models

This work presents a set of methods to improve the understandability of process models. Traditionally, simplification methods trade off quality metrics, such as fitness or precision. Conversely, the methods proposed in this paper produce simplified models while preserving or even increasing fidelity metrics. The first problem addressed in the paper is the discovery of duplicate tasks. A new method is proposed that avoids overfitting by working on the transition system generated by the log. The method is able to discover duplicate tasks even in the presence of concurrency and choice. The second problem is the structural simplification of the model by identifying optional and repetitive tasks. The tasks are substituted by annotated events that allow the removal of silent tasks and reduce the complexity of the model. An important feature of the methods proposed in this paper is that they are independent from the actual miner used for process discovery.Peer ReviewedPostprint (author's final draft

Case and Activity Identification for Mining Process Models from Middleware

Process monitoring aims to provide transparency over operational aspects of a business process. In practice, it is a challenge that traces of business process executions span across a number of diverse systems. It is cumbersome manual engineering work to identify which attributes in unstructured event data can serve as case and activity identifiers for extracting and monitoring the business process. Approaches from literature assume that these identifiers are known a priori and data is readily available in formats like eXtensible Event Stream (XES). However, in practice this is hardly the case, specifically when event data from different sources are pooled together in event stores. In this paper, we address this research gap by inferring potential case and activity identifiers in a provenance agnostic way. More specifically, we propose a semi-automatic technique for discovering event relations that are semantically relevant for business process monitoring. The results are evaluated in an industry case study with an international telecommunication provider

Accurate and Transparent Path Prediction Using Process Mining

Anticipating the next events of an ongoing series of activities has many compelling applications in various industries. It can be used to improve customer satisfaction, to enhance operational efficiency, and to streamline health-care services, to name a few. In this work, we propose an algorithm that predicts the next events by leveraging business process models obtained using process mining techniques. Because we are using business process models to build the predictions, it allows business analysts to interpret and alter the predictions. We tested our approach with more than 30 synthetic datasets as well as 6 real datasets. The results have superior accuracy compared to using neural networks while being orders of magnitude faster

An evolutionary technique to approximate multiple optimal alignments

The alignment of observed and modeled behavior is an essential aid for organizations, since it opens the door for root-cause analysis and enhancement of processes. The state-of-the-art technique for computing alignments has exponential time and space complexity, hindering its applicability for medium and large instances. Moreover, the fact that there may be multiple optimal alignments is perceived as a negative situation, while in reality it may provide a more comprehensive picture of the model’s explanation of observed behavior, from which other techniques may benefit. This paper presents a novel evolutionary technique for approximating multiple optimal alignments. Remarkably, the memory footprint of the proposed technique is bounded, representing an unprecedented guarantee with respect to the state-of-the-art methods for the same task. The technique is implemented into a tool, and experiments on several benchmarks are provided.Peer ReviewedPostprint (author's final draft